Return & Refund Policy
Thank you for shopping with us. Due to the nature of our jewelry products, we have specific guidelines for returns and refunds.
Returns
You have 14 days from the date of delivery to request a return.
Items must be unused, unworn, and in original condition, including all original packaging.
For hygiene and quality reasons, earrings cannot be returned once delivered.
Non-returnable items
Earrings (for hygiene reasons)
Custom or personalized jewelry
Gift cards
Final sale items
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.
We will offer a replacement or full refund at no additional cost.
Exchanges
We only replace items if they are defective or damaged.
Contact Us
For any questions, please contact us at:
📧 jjcollection.co@gmail.com